Phil Carter

Business Continuity and Resilience Principal 

What attracted you to Terra Firma?

I answered a job advertisement for a role that seemed to fit my skills perfectly. After my initial discussions with management, it became very clear to me that Terra Firma has some great ambitions in the Business Continuity and Resilience space and I knew that I could add value to the practice. The people here are clearly focused on moving the discipline forward in a way I can relate to. Our clients will certainly benefit from the approaches we are adopting.

What is your Industry experience?

I have a background in Information Technology having started my career in the Financial Services sector in the early 70’s. My first IT Disaster Recovery test involved physically plugging terminals into a different mainframe computer through a remote junction box. There was no issue with data recovery as the system was entirely tape based. Just a taxi ride to collect the backup tapes. Things have moved on a bit since then and I have worked in the field of BC&R full time since 1991.

I have been fortunate to hold some influential positions in the past including being a Board Director at SunGard Availability Services, the world’s largest independent supplier of Business Continuity Management (BCM) solutions. I was the Lead of BCM consulting services for Deloitte UK before Ernst & Young asked me to move to Australia to establish a similar practice for them in 2006. More recently, I was global lead of Business Continuity and Crisis Management at ANZ Bank, Manager of BC&R for the Emergency Services Telecommunications Authority and National Manager for BC&R with the National Broadband Network.

I am proud to say that I was one of the very early supporters of our professional body, the Business Continuity Institute (member number 37). I was certified as a Member of the BCI in its founding year and became a Fellow of the BCI in 1999. I have served on the Board of the Institute in the UK and Australia for over 9 years and still sit on the panel that interviews new applicants for Fellowship. I was very honoured to be named Australasian Continuity and Resilience Professional 2017. My nbn team also won the Australasian Continuity and Resilience Team award in 2016 and 2017.

What advice would you give to a younger Phil about your career path?

I have been lucky to work in an interesting field that has given me opportunities to travel to most of Europe, the USA, Middle East and now Australia. I would tell a younger Phil to do the same thing again. It’s been a great ride that continues to surprise.

“Always expect the unexpected.  Experience tells me it will happen.”