Over the past 12 months our client experienced significant IT service interruptions that have impacted their business operations.
With the intention of doubling their business over the next three years, organically and through acquisitions, the company’s senior leadership team requested guidance in resolving their current high priority system issues, aligning their IT service delivery and management to industry best practices, recommending target state architecture options enabling support of anticipated growth, and future-proofing themselves by enabling future access to newer innovative capabilities.
Terra Firma conducted a network and infrastructure review of the company to understand the pain points being experienced by the business and their associated partner network. We collected and reviewed all available documentation, held meetings and had an ongoing dialogue with subject matter experts to determine the requirements on network, infrastructure and the reliability and suitability of the existing architecture to meet these needs.
Through root cause analysis, we consolidated the symptoms into distinct pain points and classified each into either governance and management, network, or infrastructure impacting.
We defined and evaluated future state options using a weighted scoring method with criteria including performance, cost, risk, reliability and innovation each weighted from 1 to 5 based on our understanding of their importance to the insurance company. We ranked each option on how well they performed against each criterion, the weighting was applied, and we come up with an aggregated score. Our final report recommended a phased approach according to the following:
• Phase One: Remediate the immediate situation and attain a critical maintenance state. This ensured stability and the continued operation of the business whilst moving to a chosen future state.
• Phase Two: Establish foundation activities around governance, capability, process, contracts and innovation once the critical maintenance state is attained. These medium to long-term actions will support our client as they move to any of the identified future states.
• Phase Three: Transition to a suitable future state. We identified four possible states by optimising their current architecture through various levels of Cloud enablement. We recommended a full Cloud implementation where they would migrate all services from data centres to the Cloud provider and commence a program of work to achieve this state. We recommended conducting capability maturity assessments for each transition to determine the roles and/or training interventions required to deliver the capability.
The final report and associated approach around a programme of work comprising of three phases were well received by the Managing Director, Chief Financial Officer and Chief Operating Officer. The senior leadership team were impressed with the quality and comprehensiveness of the report, it’s findings and remediation actions and are working with us on the following:
· Developing a Cloud Adoption/ Migration Strategy
· Performing Data and Application Assessments
· Evaluating and Selecting Third-Party Services and Cloud Providers
· Executing a Security Review