Case Studies

Case Study Categories: Service management

Sensis Customer Advocacy Program – OCM

The Challenge Telstra deployed NPS throughout its operations and Sensis aligned to this strategic initiative by commencing a customer advocacy …

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Moving the Youth Justice System from the DHHS to the DJR

In 2017, the responsibility for managing the Youth Justice system was transferred from the Department of Health and Human Services to the Department of Justice and Regulation (DJR).

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Australia Post’s Customers See Improved Parcel Tracking

Australia Post, known for its traditional mail delivery services was transitioning towards providing end-to-end tracking of parcels for its customers.

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