Case Studies

Case Study Categories: Organisational change

Sensis Customer Advocacy Program – OCM

The Challenge Telstra deployed NPS throughout its operations and Sensis aligned to this strategic initiative by commencing a customer advocacy …

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Restructuring the Share The Dignity Volunteer Onboarding Process

Challenge The Volunteer Onboarding process is key to the success of Share the Dignity, enabling people to volunteer their time …

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Moving the Youth Justice System from the DHHS to the DJR

In 2017, the responsibility for managing the Youth Justice system was transferred from the Department of Health and Human Services to the Department of Justice and Regulation (DJR).

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