Service management

We implement the ITSM framework to ensure that the right people, process and technology are aligned in order for your organisation to meet its goals.

“ITSM is critical to the support and delivery of IT services to your customers”

IT Service Management (ITSM) is central to the success of any organisation that provides IT services to its customers.

Using the Information Technology Infrastructure Library (ITIL®) best practice framework, ITSM is a model for the implementation and management of IT service support and delivery.

Implementing and embedding new people, processes and tools can be challenging. At Terra Firma we have years of experience providing services across all stages of the ITSM journey. We understand that harnessing the potential of ITSM and ITIL® can be the foundation of success for your business.

Whether you are just starting up, transitioning your IT service desk into an ITIL framework or simply want to improve what’s already in place, we have the expertise to ensure you get there.

We can help you define your ITSM Strategy and Design. We can assist with ITSM Tool Selection, and lead the ITSM Transition and Implementation.  We can also set up and embed Continual Service Improvement into your organisation.